KIMSHEALTH

I have been a regular patient at KIMS Medical Center since 2020, primarily consulting Dr. Kabir Bakshi, (ENT specialist) for my allergic rhinitis and asthma. I am writing this because I was shocked to see a negative review that completely contradicts the character of the man who saved my life. Dr. Kabir is a down to earth, 'no-nonsense' professional. He has 30+ years of experience and a level of integrity that is rare today. He refuses to pander to inflated egos or bend insurance rules just to please a patient—he tells you the medical truth, even if it’s not what you want to hear. I would much rather have a doctor who is honest about what a treatment can or cannot do than one who gives false hope or navigates insurance loopholes to fit the disease into the coverage. My Experience: In 2020, during the height of COVID, I was living alone in Jebel Ali and became critically ill with throat swelling and breathing difficulties. While other clinics turned me away, Dr. Kabir was the only ENT specialist willing to see me. When my condition worsened to the point of needing ICU care, and no beds were available, Dr. Kabir went far beyond his call of duty. He worked tirelessly with hospital administration and insurance to secure a bed for me. If I am alive today, I truly owe it to his dedication. He is thorough, conservative with his treatments, and transparent about costs. He doesn't push unnecessary procedures - he pushes for the best health outcomes. If you want a ENT doctor with high principles and genuine expertise, Dr. Kabir Bakshi is the person to see.

I had a very good experience at KIMS Hospital. The doctors and nurses were very professional, kind, and helpful. And Front office executive Miss. Amina They listened carefully to my concerns and explained the treatment clearly. The hospital environment was clean and well organized, and the staff was respectful and supportive. The waiting time was reasonable, and the overall service was excellent. I really appreciate the care and attention I received. I highly recommend KIMS Hospital to anyone looking for good medical treatment.

It’s very sad to say that I had a very bad experience at KIMS Health Medical Center, next to Abu Baker Al Siddique Metro Station. I went there to consult Dr. Kabir Bakshi (ENT) for my snoring issue with a referral letter from another clinic. As soon as I met him, he started speaking in a rude and mocking way. He said, "Snoring is not covered under your insurance, so why did you even come? If your roommates are disturbed, ask them to pay half of your medical charges." He didn’t even check me properly or explain the reason for my snoring. Instead, he mocked me for coming to consult him without reading every term and condition of my health insurance. He also mocked me, asking if I could even afford 25,000 for surgery. I felt like he only wanted to see patients who give him commission. In the end, he just prescribed a nasal spray and a tablet, saying he was "100% sure this won’t solve your snoring problem." When I asked why he was prescribing medicine if it wouldn’t help, he replied, "Otherwise, you’ll say I didn’t check or give any treatment. Now I’ve done my part." This was truly one of the worst medical experiences I’ve ever had.

Last week I visited KIMS Medical Center for back pain treatment and I had a very good experience. The orthopedic doctor Mr,ROUBEEL, was very professional, attentive, and took great care of me. The physiotherapy team, Dr. ANJANA and ASHWATI, were also highly professional and supportive throughout the sessions. The customer care and overall service were excellent. I am very satisfied with the treatment and would highly recommend KIMS Medical Center.

Very disappointed with the management at KIMS Medical Center. The place is overcrowded, with no proper seating area — patients are forced to stand and wait for long periods. There’s no proper token or queue system, so anyone can jump in to see the doctor while others wait outside in the lobby. The staff is uncooperative and poorly organized, showing no concern for patients’ comfort or order. Honestly, the environment feels more like a chaotic grocery store than a professional medical facility. This center urgently needs better management and patient control.

KIMS Medical Center in Abu Baker is very convenient for me since I live in Al Rigga. The doctors are highly professional, knowledgeable, and provide good quality care. However, there are several areas that really need improvement, especially in patient assistance and administration. The reception process is very slow — it usually takes at least 30 minutes before being called. The hotline service is also very poor; it often takes dozens of calls before someone answers or calls back, and the same issue happens with their WhatsApp contact service. Another major concern is the delay in releasing medical reports. Reports are not sent promptly to patients after they are completed. In my case, I have requested my X-ray report multiple times and have still not received it, despite clearly informing them that it is urgent for my insurance application for an MRI procedure. This experience has been very disappointing. I genuinely hope the clinic improves its patient support and communication systems, because the doctors themselves are very competent and professional.

I recently had a consultation with Dr. Saranya (OB-GYN), and it was an excellent experience. She is incredibly informative, patient, and caring. Dr. Saranya took the time to explain everything thoroughly and answered all of my questions without any hesitation. She is truly wonderful, very gentle and very approachable. Her nurse, Sr. Sinni, was also really caring and kind. Together they made my visit very comfortable. Overall, I highly recommend Dr. Saranya and her team for their professionalism, compassion, and dedication to patient care.