Emirates Health Services (EHS) - مؤسسة الامارات للخدمات الصحية

I am extremely disappointed with the care my husband received during his admission for a severe infection with very high CRP levels. There was poor coordination, repeated medication errors, and minimal communication. Levofloxacin was continued despite clear side effects, and when questioned, the doctor admitted they had forgotten to discontinue it. Antibiotics were changed without proper explanation, and family members repeatedly had to point out issues that should have been managed by the medical team. This is how patients are treated in the Fursan VIP section; it raises serious concern about how other patients are managed. This experience caused unnecessary distress and raises serious concerns about patient safety and accountability.(Rashid Hospital)

اسوء خدمات و اسوء تعامل ناخذ مواعيد و يتم تغييرها على كيفهم نروح المراجعات نخلص نبغي ناخذ مواعيد ثانيه يقولون روحوا و نحن بنرتب لكم الموعد القادم و نتريا ولا نشوف اي موعد تم حجزه ولا اي شي يذكر ! نتصل عالكول سنتر نبغي ناخذ موعد يقولون مب من عنا ما نقدر ناخذ لكم موعد لازم من المركز و فًوقها يسكرون الخط في ويوهنا !! المؤسسه يبالها وايد عشان تقدر توصل للي وصلت له باقي المؤسسات الخدمية في كل الامارات جداً متأخرين في تقديم و تسهيل الخدمات و مصعبين الامور عالمرضى اللي مافيهم صبر يخلصون علاجاتهم و يرتاحون ! يعني لو يدخل المريض يعاني من شي واحد يطلع من عند العيادات التابعه للمؤسسه و هو مرتفع ضغطه من سوء الخدمات و سوء التعامل !!

Facility: Emirates Health Services (EHS), Ibn Battuta Mall I am writing to express my dissatisfaction with a recent experience at your facility. On September 26, 2025, at approximately 7:00 PM, my wife visited for a medical examination required for her EID renewal. During the procedure, the nurse named Apsal attempted to draw a blood sample from her arm. Unfortunately, the insertion of the needle was improper; no blood was initially drawn, and he proceeded to twist the needle, resulting in a blood clot. When my wife raised her concerns, the nurse simply responded with "thank you for your feedback" without offering an apology or taking any corrective action. This lack of empathy and professionalism was disappointing, as it suggests a need for improved training in patient care and handling such situations. I kindly request that management investigate this incident and implement measures to ensure all staff adhere to proper protocols for patient safety and satisfaction. Thank you for your attention to this matter.

لوحظ في الفترة التي كنت اقطن بها في المستشفى بقيام الممرضات بتفريغ عبوات البول والغائط وهذه من مهام عمال النظافة حيث ان الممرضات والممرضين يجب تقدير عملهن السامي وذلك من متابعة المرضى وإعطائهم الأدوية والحقن فأرجوا أن يكون لهم شأن راقي ومميز من تقديم الخدمات وتقديراً لجهودهم جميعاً لنكون نحن الاستثنائيين بخدماتنا في مؤسسة الإمارات للخدمات الصحية وتفضلوا بقبول فائق الاحترام والتقدير

Very bad service 1. Hidden fees 110 aed as a center fees should be paid at the counter however I have paid 265 online for the visa medical service fees once submitted the application. They will force you to have a new picture at their center which costs 25 aed (not required by dha). 3. If you want to cancel the service they won’t refund the full amount. 4. The refund process is endless, you have to submit an refund application with a lot of attachments including a bank statement and marriage certificate. Moreover the refund is subjected to their approval. Be careful dear.

I did pre-employment fitness and I got the results the next day but why does it takes so much time to issue a certificate 5 working days is a bit too long the service is not convenient

تم حجز موعد عن طريق التطبيق وكان يوم 16 أبريل الساعة 10:14 وبعد قطع مسافة طويله وعند الوصول إلى المركز الساعه 10:00 م اتفاجئ بعدم وجود الموظفين في مركز مليحه الطبي ، للأسف التطبيق من وجهة نظري لايعمل بصورة واضحة وغير مفهوم ومعقد من فضلكم قوموا باصلاح وتطوير التطبيق ليكون واضح ومباشر او عدم استخدامه ويكون بديله الطريقة التقليدية ……. غير راضي ومنزعج منكم