Kaya Skin Clinic – Mazyad Mall, Abu Dhabi

One of the best cosmetic clinics I have visited and the best cosmetic doctor for injections is Dr. Vivek, he is wonderful and what I liked about him is that his work is without exaggeration and very natural. The nurse Gagandeep is very cooperative and kind, and the employee at the reception is the kind Naira and Heba and all the wonderful and very cooperative staff. I will continue with them, they are the best for sure. Many thanks to all of them.

Unfortunately, I had a very disappointing experience today. I clearly confirmed multiple times that my appointment should be with a female doctor. As a mother with a newborn and no driving ability, I had to take an Uber both ways. After arriving and waiting, the receptionist informed me—right before entering—that they had changed my appointment from a female doctor to a male doctor without notifying me in advance. I ended up canceling and leaving, wasting my time, money, and effort. This lack of professionalism is unacceptable, and I truly hope they start respecting patients’ time and needs.

I'm undergoing a similar scenario that Ms. Nishana Radhakrishnan faced, hope i saw her review earlier. I was facing severe Hairfall, so I booked an appointment with the Kaya clinic at Mazyad mall on 08/07/2025, hoping that they are specialists for hair and skin. I expected the attending Doctor (Dr. Vivek Mehta) to examine me and make a thorough diagnosis before suggesting any treatment, because that is the right way to do it, especially in the medical field. Whereas, he just saw my scalp and suggested the treatment(Mesotherapy& Curacen), and told me to take blood tests, and failed to explain what the treatment is for and why he is suggesting this particular treatment for me on the very first day of consultation(08/07/2025). Treatment plans should be communicated directly by the attending physician after all necessary diagnostic procedures. However, in this case, it was communicated by staff member (Anjana Baudh), without proper clinical evaluation. He directed me to Anjana Baudh, stating that she would explain the procedures, and she immediately explained the payment for the treatment. When I asked my doubts saying don’t you need to wait for my blood test reports before commencing the procedure, she brushed off saying it is a simple procedure doesn’t require the report and asked the doctor to perform the treatment right away (around 8 p.m on 08/07/2025) after I made my first Tabby Payment. I had my doubts, hence I told her to reschedule the treatment two days later. And I suffered an acute episode of Trypanophobia on 10/07/2025 and it did not feel right to undergo the treatment or proceed any further. What alarms me is that Neither the doctor or the staff were least concerned about my blood test report or never even enquired if I have any other underlying medical condition , and jumped to start the treatment right away and were trying to convince me to take the treatment right away despite my panic and anxiety attack. And they never bothered to contact me about my blood report or make any further attempt after Jul 10th, 2025. And my blood reports state that I have severe Vitamin D deficiency and Anemia. The reason, I visited Kaya skin clinic in the first place was to address the root cause of my Hairfall , instead of doing a detailed diagnosis, it is alarming how such clinics sell treatments to patients like it is a commodity on the very first day of consultation. Such an unprofessional medical clinic is the reason for many medical negligence and medical errors. Thank God I did not fall prey to one such instance. And I wrote them series of e-mail requesting an immediate refund and to stop the tabby installments immediately, because no treatment was taken or undergone other than the consultation. No response or follow up from them. The entire clinic is causing me extreme distress for choosing it in the first place. Tabby on the other hand is not helping and never contacts the merchant and refuses to pause/hold the payment for something I never received in the first place. I have no other choice but to resort to legal help and report the situation to MOHAP for the medical negligence and for zero accountability and how they tried to sell the treatment to me. Also, as a consumer, I do not wish to undergo this extreme trauma regarding the payments, reminder calls & penalties, for something I never received. Hope this review reaches as many as people before they choose this clinic and to avoid being in a state that i am in right now.

Poor after-sales service with zero accountability and a whole lot of lying from their side(from the front desk). When waiting for my appointment, they sent multiple clients in during my appointed time. They have no proper system to track appointments, there are no established prices for the treatments nor will you get any receipts from them. I asked them to cancel my pending Tabby payment(haven't made use of all my treatments) and they strung me around for weeks telling they'll contact their management and get back to me. They didn't call me back regarding this matter. A bit of advice for people who care: don't make the mistake I made and do try to avoid using Tabby/similar payment methods as much as possible and pay out of your existing balance. Tabby will not help you with anything, they won't even try to contact the 'merchant side' like they claim to. As a final note, I would advise to opt for other skin clinics where there is actual bookkeeping and transparency. 🙂

"Absolutely thrilled with my results! I've been coming to ( KAYA SKIN CARE CLINIC/ MISS POOJA )for laser hair removal for 6 months now, and I'm incredibly happy with the progress. The staff are incredibly friendly and knowledgeable, and they always make me feel comfortable. The treatments themselves are quick and relatively painless, and I've noticed a significant reduction in hair growth already. and I highly recommend them to anyone considering laser hair removal."

I had an amazing experience at Kaya Clinic in Mazyad Mall! I did a laser session and a facial, and both were beyond excellent. The machines are advanced, the service is outstanding, and the staff are super friendly and professional. Honestly, the prices are more than fair for the quality you get – I even got a great discount on the package I purchased. I truly loved the whole experience and highly recommend them

Recently, I had very poor experience in kaya Clinic at Mazyad mall, After received money, they forget to care the client, just formality, The doctor there Indian lady, she don’t have experience, Some time she used thick needle for prp, when I said it’s hurting its pain, then she is saying sorry sorry I forget to use thin, she is doctor she should know the processor, time of exosome she used cream before apply exosome, I ask some doctor thay said no need any cream before exosome because it’ll not work with cream, what is this ??? When I went there first time, she show me some pictures before and after, and she suggested me take this package and she promise me the results will be amazing, but actually they're making people fool, When I’m saying time to time there is no improvement there is no result, they’re not accepting the real things, only arguments, very good results this that, Hair fall started more then before, still hair thinning, no any single regrowth, See why I choose this kaya clinic even it’s expensive then other, because I trust, i thought this is good clinic then other maybe it’ll better experience, But totally I’m unsatisfied with results, I spent more then 6000 AED, and the results is ZERO 0️⃣ So please don't burn your money there You are not running a clinic, you are running a scam - just fooling people and taking their money Very bad service, just show off, thay reply they'll do something, they're giving number to discuss, when we send msg, no response..