Urban Housekeeping Cleaning Services

Ужасный сервис Опоздали на час Не смогли найти локацию, не смотря на высланный адресс, фото, локацию карты и вытрепали все нервы !

Almost every time I order they cancel or turn up very late. Very unrealiable. I ordered the package for 430 Dhs and they said it was a 30 Dhs cancellation fee but when I cancelled they only refunded me 150. I also ordered them for a deep cleaning service for my Air b n b which couldn’t even pass as a standard clean.

They are extremely unreliable. On several occasions they didn’t show up, and their customer service is inefficient and unhelpful. Their staff always comes with excuses for being late, and one cleaner even made an inappropriate comment saying I was "off" because I had a UTI and used my bathroom too often instead of focusing on cleaning. Additionally, their pest control service is not legitimate, as they do not use HDA-approved products, which raises serious safety concerns. The cleaning quality is unprofessional, they are consistently late, and sometimes don’t show up at all. What’s worse is that when you reschedule, you are charged a 10 AED fee even when it’s not you who cancelled. I’m switching from Urban to Life Home Cleaning Company.

hat was promised. I trusted the platform to provide reliable service, but unfortunately it was a let-down. I expected better, and I would not recommend this to others based on my experience.

First of all ı booked 1 cleaner for 4 hour,they came 2 person and they offered me 2 hour.I did not want to send back 2 nd one cause they came already.(As good sprit)They broke the drain cover and they didn't even tell me this, I noticed it after they left. If they had told me, believe me, it wouldn't have been a problem. Later, even though my wife specifically told them but they didn't wipe the bathroom tiles, we noticed it when we checked later. The dusty areas, which are very simple common areas, are still dusty. When I checked the mirror hanging on the wall in the bedroom with my finger, it was still dusty. They didn't clean under the sofas. They did it in a very rush, I guess they were in a rush, which is why two people came. They didn't do any of the work correctly in their rush. Even though I told them not to wash the dishes in the kitchen, they did. We only asked them to wipe the kitchen cabinet doors, and they wasted unnecessary time there. They did not wipe the balcony windows from the inside. We had mentioned this too.Unsatisfied service.Urban company degrading.I will go next with other companies.Also ı got service of A/C cleaning recently that time was also unsatisfied.

I booked a service at 11:30 the lady was late because the driver didn’t pick her up. I called the customer service they ensured that the other lady will come 2pm and still the driver didn’t pick her up! Two times in a row so unprofessional and the customer service they are the worst!

this was the worst experience . i booked deep cleaning and it has nothing to do with deep cleaning don't waste your money on this company literally there were some places still dusty and it was not touched by the professional the way the company handled the complain was completely unprofessional