Fitness First Hili Mall

I was disappointed with my experience at this branch. Unfortunately, it does not reflect the standard of the AD branches. The dumbbells are outdated, and the cable machines show significant wear, with rusty pins and plates, which raises concerns about maintenance and safety. These issues have remained unchanged for a long time. Additionally, the bathrooms are old and in need of refurbishment. For the price being charged, the facilities do not offer good value. I strongly recommend that management consider regular maintenance, investing in new dumbbells, and upgrading the cable machines to improve the overall experience for members.

My honest review of Fitness First – Hili Mall (Ladies Gym) I’ve been a member for a year, and honestly, this has been the most disappointing gym experience I’ve ever had. Except for Sitti and Jean, the reception staff are cold, unwelcoming, and unhelpful. The gym has very few machines for glutes, and the key equipment is often reserved for personal training clients. Whenever I asked trainers for help, they said "just a minute" and never returned. Once, a trainer mimicked an exercise from far away instead of showing me properly. Studio classes are lifeless and lack energy. The last straw was when I asked two trainers for help with squats. They said they were busy, I tried on my own, and got the movement wrong — another member (not staff) came to help me while the trainers just stood there. This gym left me frustrated, unsupported, and demotivated. I joined hoping for guidance and motivation — and got the exact opposite. I would never recommend this place.

The gym equipment are great for people who work with weights and/or do cardio routines. During peak times it can get a bit crowded, especially on the weights. Their personal trainer programmes were not for me, I felt it was a bit pushy and I didn’t feel comfortable having to communicate to them that I didn’t want PT or receive calls after ending my subscription many times. This place is for you if you go during less crowded times.

اول مرة اشترك عندهم بصراحة اسعار مبالغ فيها جدااااا مقارنة باسعار صالات رياضة اخرى ، انا اخترته لانه قريب من بيتي بس انصدمت سعر اشتراك بروحه شي فقط تتمرني على اجهزة ومدربة اذا بتدربك بتدفعين اشتراك بروحه ؟ اسعار جدا مبالغ فيها والاجهزة يلي فالنادي يبالها تغيير وتجديد مرة الجهاز ما يشتغل مرة يوقف واسمع صوت فالجهاز نفس الحصى وبالاضافة الى ان يوم اشتركت فالنادي قالولي عندك يومين تعطيك مدربة فيهم معلومات عن اجهزة وشو الاشياءء يلي جسمك بحاجة له للنظام الغذائي- وال مدربة جلست يوم معاي شافت الوزن عطتني شفهي النظام خلصت وارسلت جدول التمارين واتساب فقط ولا عرفتني على احهزة ولا عرفتني على اي شي واذا سئلتها تقول لازم تشتركين علشان ادربك وبدها تدورلي مجموعة علشان سعر يتخفض !! بصراحة اول واخر مرة بسجل عندهم ندمت حتى اني بالايام ما اروح للنادي

المدربات يتأخرون و لا يلتزمون بالوقت و يركبون الكاميرا و يصورون نفسهم و أصلا ممنوع التصوير و طبعا هذا غير قذارة النادي و قلة النظافة و إذا كلمنا سهام المديرة ما تعبرنا

الصراحه الجم صغير والمدربات بس مهتمات في المتدربات اللي مشتركين فبرنامجهم فقط … والمدربات حاجزات كل الاماكن وخاصه تمارين المقاومه وين الحديد وجهاز الأرجل سميث مشين .. والمكان مزدحم خاصه وقت المساء ومن الغير الزحمه زحمه الكلاس والاجهزه قديمه وما بعيد التجربه الصراحه .. وياليت لو يسون تجديد للمكان محتاج تجديد لاحظت توفير أماكن للجلوس والراحة داخل الجم وهذا غير مروغوب فالصاله الرياضيه

Unfortunately the gym doesn’t respond to complaints , nor the management bother to take the complaints into consideration, I have told them about several things 3 weeks ago , but no one has reached out and no one bothered to solve the issue. Which is unprofessional